Security
Security Standards, Guidelines + Infrastructure
We take security very serious and have developed a comprehensive set of guidelines, technologies and measurements to ensure your data is secure.
We offer you a better level of security as if you maintain your data currently on personal computers or on your own servers.
This document outlines some of the mechanisms and processes we have implemented to help ensure that your data is protected. Our security practices are grouped into three different areas: Physical Security, Network Security and Control.
Physical Security
Our datacenters are hosted in some of the most secure facilities available today in locations that are protected from physical and logical attacks as well as from natural disasters such as earthquakes, fires, floods, etc.
7x24x365
The data centers that host your data are guarded seven days a week, 24 hours a day, each and every day of the year by private security guards. Each data center is monitored constantly by video cameras.
Controll Entrance
Access to the data centers is tightly restricted to a small group of pre-authorized personnel.
Undisclosed locations
The data centers are located inside generic-looking, undisclosed locations.
Our network security team and infrastructure helps protect your data against the most sophisticated electronic attacks. The following is a subset of our network security practices. These are intentionally stated in a very general way, since even knowing what tactics we use this is something hackers crave. If your organization requires further detail on our network security, please contact us.
256 Bit-SSL encryption
The communication between your computer and our servers is encrypted using strong 256-bit keys in many cases. This means, that even if the information travelling between your computer and our servers were to be intercepted, it would be nearly impossible for anyone to make any sense out of it.
IDS/IPS
Our network is gated and screened by Intrusion Detection / Intrusion Prevention Systems.
Control
All accesses are controlled and also audited.
Virus Scanning
Traffic is automatically scanned for identifying harmful viruses using state of the art virus scanning protocols which are updated regularly.
Designing and running data center infrastructure not only requires technology, but a disciplined approach to processes. This includes policies about escalation, management, knowledge sharing, risk, as well as the day to day operations. Our partners and our security team have bundles years of experience in designing and operating data centers and continually improve our processes regularly. Our partners have developed a world class practices for managing security and data protection risk.
Control
On a regular basis we conduct audits. The management of our partners secure the whole process.
Redundancy
One of the fundamental philosophies of cloud computing is the acknowledgment and assumption that computer resources will at some point fail. We have designed our systems and infrastructure bearing this in mind.
The redundant internet conncections, for example to the German
Internet Exchange DE-CIX as well as the conncetion to the Telecom,
provide the smooth operation of the filerauscher account.
Power Redundancy: We configure our servers for power redundancy - from power supply to power delivery.
Internet Redundancy: filerauscher is connected through multiple Tier-1 ISPs. So if any one fails or experiences a delay, you can still reliably get to your applications and information.
Redundant Network Devices: filerauscher runs on redundant network devices (switches, routers, security gateways) to avoid any single point of failure at any level on the internal network.
Redundant Cooling and Temperature: Intense computing resources generate a lot of heat, and thus need to be cooled to guarantee a smooth operation. Our servers are backed by N+2 redundant HVAC systems and temperature control systems.
Geo Mirroring: Customer data is mirrored in a separate geographic location for Disaster Recovery and Business Continuity purposes.
Fire Prevention: Our data centers are guarded by industry-standard fire prevention and control systems.
Data Protection + Back-up: User data is backed-up periodically across multiple servers, helping protect the data in the event of hardware failure of disaster.
While we cannot list all the details of our infrastructure for security reasons, rest assured that filerauscher's security practices, policies and infrastructure are proven and reliable.